During the NBC you work on a business case of a company. The cases for 2021 edition will be published in April 2021. See for inspiration the cases of the 2019 below.
Reliability of Customer Service Experience
Allianz is an insurance company that seeks to indemnify its clients when they incur financial losses as a result of unforeseen circumstances, such as motor accidents, theft, etc. Day in day out, Allianz Ghana have been striving to improve the customer service experience for their clients, but the current service is not as reliable as it supposed to be. For example, if the claim occurs outside working hours, clients should wait for working hours till the claim can be reported. Next to that, clients don’t know which documents they need to present, which slows down process as well. The result is that people sometimes cancel their insurance and are not insured at all. Therefore, Allianz is looking for innovative ways to improve the reliability of their service for clients who have a claim.
Living wage for farm workers
Solidaridad provides training, advice and research for stakeholders in i.a. the cocoa sector. In this sector they support small holder farmers who own land, and SMEs who farm the land. To excecute everything that is needed to farm on the land of farmers, SMEs employ farm workers. However, those SMEs haven’t the business case yet to guarentee the farm workers living wage, which results in poverty for the farm workers. Therefore, Solidaridad is looking for innovative ideas how they can support the SMEs to guarantee living wages for the workers. For the challenge participants can use EMFED Farms as an example SME.